Solvup is a cloud-based repairs and returns facilitations platform that retailers use when customers return faulty items to stores. Using troubleshooting information, business rules and repairer information provided by Vendors/Manufacturers, Solvup will make recommendations to stores on the best remedy for a product based on where it is in it’s lifecycle. This remedy might be providing the customer with a replacement product, or sending the product away for repair by an authorised repairer.
In addition to this, Solvup will:
Vendors and Manufacturers provide Solvup with the details of their authorised repairers to enable stores to send in-warranty faulty products to the correct repairers. Whenever a store allocates a job to you, Solvup will send you an email to you to notify you of the incoming job. You are under no obligation to use Solvup – in which case you should think of it as just another way for stores to find you and communicate with you.
You do not need to access Solvup if you don’t want to. There are definitely benefits to using the system as it means less phone calls to you from stores and customers; however if you choose not to engage with the platform then you do not need to. The store will still send the job to you and you can still complete the repair as normal without having to use Solvup.
You have the ability to provide visibility to the customer and the store of the progress of the repair by completing certain actions on each repair case in Solvup:
For support and training on how to do all of this, simply email us at email@example.com call us on 1800 653 299 – Option 2
You will need a user ID and password. If you don’t have this, please email firstname.lastname@example.org or call 1800 653 299 – Option 2 for support. The Solvup team will be able to provide you with a username and password, as well as giving you some guidance on how to navigate the platform once you are logged in.
When you are logged in to Solvup, you will see a link called “Help & Support” at the top of the page. Simply click this link to go to our repairer support page where you will find a list of FAQs and further information about the Solvup platform.
Alternatively, you can email email@example.com or call 1800 653 299 – Option 2